Refund policy

Return & Refund Policy

At A Kitchen Shop, we want you to feel confident shopping with us. If something is not right, we are here to help.

Return eligibility
We accept returns within 7 days of delivery. To be eligible for a return, the item must be:

  • unused and in its original condition

  • returned in the original packaging

  • complete with all included parts and accessories

  • accompanied by proof of purchase or order number

We reserve the right to deny returns that do not meet these conditions.

Non-returnable items
We do not accept returns for:

  • items that have been used, damaged, altered, or improperly handled after delivery

  • items returned without original packaging or missing included parts

  • gift cards, downloadable products, or other final sale items, if offered

Damaged, defective, or incorrect items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at support@akitchenshop.com with your order number and clear photos of the issue. After review, we may offer a replacement, store credit, or refund at our discretion. (A Kitchen Shop)

How to request a return
To start a return, contact our customer support team at support@akitchenshop.com within the 7-day return period. Please include:

  • your full name

  • order number

  • the item you would like to return

  • the reason for the return

If your return is approved, we will provide return instructions. Returns sent without prior approval may not be accepted. (A Kitchen Shop)

Return shipping
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect. Original shipping charges are non-refundable unless otherwise required by law.

We recommend using a trackable shipping method, as A Kitchen Shop is not responsible for returns lost or damaged in transit.

Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved. If approved, refunds will be issued to the original payment method within a reasonable number of business days. Processing times may vary depending on your bank or payment provider.

Exchanges
We do not offer direct exchanges. If eligible, you may return the item in accordance with this policy and place a new order separately.

Order cancellations
Orders may only be canceled before they have been processed or shipped. Once an order has entered processing, it may no longer be canceled.

Contact
For return or refund questions, please contact:
A Kitchen Shop
Email: support@akitchenshop.com